278: Radical Empathy at Work: Stories from 'I See You!

Think empathy is just a “soft skill”? Think again. It’s your leadership superpower—one that builds trust, fuels innovation, and keeps teams engaged. But here’s the kicker: real empathy isn’t just about feeling—it’s about leading with it. In this episode of Workday Playdate, Erin takes you beyond the pages of her book I See You! A Leader’s Guide to Energizing Your Team through Radical Empathy to unpack the ripple effect it’s had on leaders, teams, and workplaces over the past year. From boardrooms to book clubs, keynote stages to personal breakthroughs, this book has sparked real change—and today, Erin’s sharing the stories that prove it. Here’s what’s inside: Why Empathy is a Leadership Game-Changer—According to Harvard Business Review, empathetic leaders drive higher trust, innovation, and employee satisfaction. The iDiehl Day Framework—One simple shift that increased a team’s productivity by 20%. From South Carolina to Tokyo—How I See You! made its way into the hands of thought leaders like Gabby Bernstein and global teams navigating burnout. How Writing This Book Changed Everything—From trusting her voice to realizing this message belongs to you—the leaders making an impact. A Practical Empathy Exercise—One small step to bring more radical empathy into your workday right now. A Quick Favor… If you’ve read I See You! or been inspired by this episode, Erin wants to hear from you! Send a note, share your story, and let’s keep the empathy ripple effect going. And if you haven’t grabbed your copy yet—what are you waiting for? It’s time to put empathy into action. So, grab your coffee, tea, or whatever fuels your inner rockstar, and let’s dive in. Because every workday is a playdate waiting to happen! Listen now to start leading with radical empathy. And if you’re interested in taking one small action right now, you can check out our newest freebie, The Empathy Cheat Sheet, here. It’s a 3-part list of helpful phrases you can use before heading into any conversation or meeting, responding to an email, or hosting a one-on-one call.   No, You Hang Up First (Let’s Keep Connecting) Did today’s episode resonate with you? Leave us a review sharing your favorite insight and we’ll send you a free signed copy of I See You! A Leader’s Guide to Energizing Your Team through Radical Empathy. Have another question that we can answer? Leave us a Speakpipe audio clip and we’ll answer it in an upcoming episode. Don’t want to miss another episode? If you’re a Spotify listener, find our show here and click “Follow.” If you’re an Apple Podcast listener, click here and make sure to hit “+Follow.” Want access to a bunch of free resources for your work life? This is your personal jackpot that gives you access to the frameworks that help us thrive both personally and professionally. Whether you’re trying to improve your daily routine, flesh out an idea that you’ve had for quite some time, or want to add more play into your day - these resources have got your back. Want 2 emails a week from us? One with a quick tip you can implement right away to enhance your personal and/or professional lives & one of our famous F.A.I.L. Fourward Friday newsletters? Subscribe here. Connect with Erin Diehl x improve it! Erin’s website Erin’s Instagram Erin’s TikTok Erin’s LinkedIn improve it!’s website improve it!’s Instagram