227 - How to build AI workflows for HR: Taylor Bradley (VP, Talent Strategy & Success, Turing)

Taylor Bradley, VP of Talent Strategy and Success at Turing, joined us on The Modern People Leader.We talked about why every HR team needs to create an AI “prompt pantry”, how Turing “AI’d” their way out of onboarding 800 employees in five days, and how to build AI workflows for HR. ----  Sponsor Links: 🔗 Download the State of Teams 2025 Report from Atlassian. 🔗 Go book your next offsite with Marco Experiences. 🔗 Request a demo of ChartHop. MPL Links: 🔗 Buy your ticket for MPL Live San Francisco. 🔗 Go sign up for MPL Build. ----  (05:43) Taylor’s Unlikely HR Origin Story: From Paramedic to People Leader (08:19) Real-Life Delivery & Skills from the Field Applied to HR (10:14) Risk Frameworks in Emergency Response Now Power HR Decisions (11:11) Segue to AI & Turing's Mission Explained in Plain Language (13:44) Explosive Growth at Turing & The AGI Boom Post-ChatGPT (16:52) The AI Education Gap in HR & Why Prompting is the New Power Skill (17:42) Building the “Prompt Pantry” and a Culture of Experimentation (20:17) Making Prompting Practical: From Docs to Voice Interfaces (24:34) Why GenAI Makes Work More Enjoyable & The Joy of Mastery (26:31) Blitzscaling at Turing: Emotions, Lessons & Focus (28:36) How Turing Built “Allen”: Async Learning in 48 Hours (31:21) Iterating with AI Voices & Learning Design at Scale (33:38) Allen’s Second Form: 52K Tickets and Agentic Support (35:17) Stephen’s AI Use Story + Clarifying What Agentic Really Means (37:22) What Agentic HR Actually Looks Like in Practice (39:48) Building Custom AI Tools for HR: Turing’s R&D Playbook (42:28) Training GPTs with Empathy: Linguistics & Feedback Loops (44:51) AI’s Disruption of the HR Job Market: An Optimist’s Take (47:01) Managing AI Agents as the New HR Org Design (50:04) What Will Finally Tip Lagging Companies Into AI Adoption ----  📬 Subscribe to our weekly newsletter to get episode recaps 💡 Follow The Modern People Leader on LinkedIn 😊 Follow Daniel Huerta on LinkedIn 😊 Follow Stephen Huerta on LinkedIn ----  Past guests on MPL include Brené Brown, Annie Dean (VP of Team Anywhere, Atlassian), Josh Bersin, Katie Burke (Chief People Officer, Harvey), Liz Fosslien, Helen Russell (Chief People Officer, HubSpot), Dave Scott (Chief People Officer, ADT), Melanie Rossenwasser (Chief People Officer, Dropbox), Crystal Boysen (Chief People Officer, Sprout Social), and many more.