202: ‘Knowledge Management is Everyone‘s Job’, with Katie Robinson and Christopher Parsons

Katie Robinson and Christopher Parsons join the podcast to talk about how LS3P’s knowledge management program evolved from a marketing necessity into a strategic advantage. We discuss the origins of their Data Manager program, how they’ve integrated firm-wide data into their intranet platform “Frank,” and why they’ve embraced AI-powered search to democratize access to knowledge. A highlight of the conversation is LS3P’s “Expert Hours” initiative—casual, recorded conversations with subject matter experts that capture invaluable, often untapped knowledge. Katie explains how these recordings are now being repurposed for marketing, onboarding, and learning, creating a flywheel of knowledge-sharing across the firm. To learn more about Katie Robinson and Christopher Parsons, see the full show notes with links at https://trxl.co/202 To get more great conversations with AEC technology leaders on the TRXL podcast please visit https://trxl.co _____ Episode Sponsors: Knowledge Architecture Knowledge Architecture builds knowledge management software for AEC firms. Our flagship software product is Synthesis, the leading Intranet + AI Search solution for AEC firms. Synthesis integrates with common industry software like Deltek, Unanet, Newforma, and OpenAsset. Founded in 2009, Knowledge Architecture is privately-held, employee-owned, and passionate about co-creating and sharing best practices to advance the state of knowledge management in the AEC industry. Learn more at https://www.knowledge-architecture.com/. ----- Sign up to become a TRXL member.Free members get email notifications when new episodes are released and when new posts are published on TRXL.coPaid supporters of TRXL+ get ad-free podcast episodes, full show notes, and exclusive Leadership Edge email newsletters from TRXL Provide feedback for this episode at https://trxl.co/feedback