Will AI Change Customer Service Forever in 2025? | CXOTalk #879

Join GoTo and CXOTalk for a deep dive into the world of AI and the virtual workforce. Learn about AI receptionists, agentic AI, and how AI agents dramatically improve customer service for small and mid-sized companies. Our guest is Damon Covey, General Manager of UCC at GoTo. Learn more at: www.goto.com 🔔 Don’t forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders. 🔷 Newsletter: www.cxotalk.com/subscribe 🔷 Read the summary and key points: https://www.cxotalk.com/episode/ai-receptionists-transforming-customer-service 🔷 LinkedIn: www.linkedin.com/company/cxotalk 🔷 Twitter: twitter.com/cxotalk 00:00 AI's Role in Customer Communication 01:19 Examples and Benefits of AI in Small Business 05:49 AI Receptionist and the Future of Virtual Workforce 08:33 Benefits of AI Receptionists and Virtual Workforce 11:27 Deployment and Integration of AI Systems 17:11 Collaboration Between AI and Human Workforce 20:00 Ensuring Privacy and Security in AI Systems 21:16 The Future of AI: Personalization and Actionability 22:28 Closing Thoughts and Mission Statement