Why Training Fails and How to Fix It with Amy Rosellini

In episode 188, Coffey talks with Amy Rosellini about the importance of emphasizing behavior change in workplace training. They discuss the high cost and low effectiveness of current workplace training approaches; the importance of measuring behavior change rather than just knowledge transfer; the role of peer feedback in learning; how to engage resistant learners; strategies for packaging training to increase voluntary participation; and using the Knowledge Transfer Measurement Model (KTMM) for measuring training effectiveness and sustained behavioral change. Good Morning, HR is brought to you by Imperative—Bulletproof Background Checks. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com. If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for half a recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com. About our Guest: Dr. Amy Rosellini is a distinguished Human Resources consultant specializing in organizational learning and human capital strategy. Since 2013, Amy has led RLT Impact, a consulting firm offering fractional CHRO and learning services. With over two decades of experience spanning diverse industries including manufacturing, retail, construction, real estate, and financial services, Amy excels in designing impactful knowledge management strategies to enhance corporate learning. Amy also chairs a CEO Advisory group in the Dallas-Fort Worth metroplex, convening monthly to tackle pressing business challenges. She is deeply involved in facilitating strategic planning, executive coaching, and leadership development initiatives nationwide, fostering robust talent planning and bolstering employee engagement. Educationally, Amy holds a Bachelor of Science from Texas A&M University, a Master’s degree from the University of North Texas, and completed her Ph.D. in Information Science from UNT in 2020. She remains actively engaged with the academic community, serving as adjunct faculty at the University of North Texas G. Brint Ryan College of Business, SMU Cox School of Business, and University of Dallas Satish & Yasmin Gupta College of Business. Amy's current research endeavors focus on augmented reality in corporate learning and addressing learning disparities in early childhood education. A published author, Amy's research has been featured in numerous refereed articles and books. She is a sought-after keynote speaker at conferences nationwide, delivering compelling talks on learning methodologies, improvisation for business, and innovative human capital strategies. Amy Rosellini can be reached at https://rltimpact.com http://www.linkedin.com/in/amyrosellini About Mike Coffey: Mike Coffey is an entrepreneur, licensed private investigator, business strategist, HR consultant, and registered yoga teacher. In 1999, he founded Imperative, a background investigations and due diligence firm helping risk-averse clients make well-informed decisions about the people they involve in their business. Imperative delivers in-depth employment background investigations, know-your-customer and anti-money laundering compliance, and due diligence investigations to more than 300 risk-averse corporate clients across the US, and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies. Imperative has been named a Best Places to Work, the Texas Association of Business’ small business of the year, and is accredited by the Professional Background Screening Association. Mike shares his insight from 25+ years of HR-entrepreneurship on the Good Morning, HR podcast, where each week he talks to business leaders about bringing people together to create value for customers, shareholders, and community. Mike has been recognized as an Entrepreneur of Excellence by FW, Inc. and has twice been recognized as the North Texas HR Professional of the Year. Mike serves as a board member of a number of organizations, including the Texas State Council, where he serves Texas’ 31 SHRM chapters as State Director-Elect; Workforce Solutions for Tarrant County; the Texas Association of Business; and the Fort Worth Chamber of Commerce, where he is chair of the Talent Committee. Mike is a certified Senior Professional in Human Resources (SPHR) through the HR Certification Institute and a SHRM Senior Certified Professional (SHRM-SCP). He is also a Yoga Alliance registered yoga teacher (RYT-200) and teaches multiple times each week. Mike and his very patient wife of 28 years are empty nesters in Fort Worth. Learning Objectives:Design training programs that focus on measurable behavioral changes rather than just knowledge transferImplement feedback systems that incorporate peer review and continuous assessment rather than relying solely on self or manager evaluationsDevelop recognition and reward systems that encourage ongoing learning and behavioral change among both employees and supervisors