Why Domain-Specific AI Beats General Purpose Models in Financial Services - with Jim Palmer of Dialpad

Jim Palmer, Chief AI Officer at Dialpad, returns to the ‘AI in Financial Services’ podcast to discuss the next evolution in enterprise AI: agentic systems. These autonomous tools promise dramatic changes to how work is done, but only if grounded in real-world applications and use cases. Throughout the episode, Jim outlines how domain-specific data, rigorous back-office testing, and a layered trust framework help organizations move beyond hype cycles. Rather than focusing on full automation, he emphasizes augmentation, enabling human agents with AI-driven coaching, automated assistance, and context-aware insights. Click emerj.com/e2 for more information and to be a potential future guest on Emerj’s flagship ‘AI in Business’ podcast!