Transforming SME Customer Service: Expert Tips from Vance Morris

ABOUT THE GUEST AND WHAT"S IN STORE FOR YOU. Today you can discover how to deliver unforgettable customer experiences with Vance Morris, a former Disney leader who mastered the art of "Disnifying" businesses.  Drawing on his time at Disney, Vance shares proven strategies to help SMEs create magical customer moments on a budget, recover from service failures, and scale without losing their service edge.  Learn how attention to detail, culture-building, and practical systems can transform your business into a loyalty-driving powerhouse.  If you’re an SME owner or professional eager to stand out with superior customer service, this episode is a must-listen! To learn more from Vance, why not check out these links and don"t forget to purchase his books!: https://www.deliverservicenow.com  https://www.linkedin.com/in/vancemorris/ https://www.facebook.com/vance.morris.9/ https://www.instagram.com/morrisvance/ https://www.youtube.com/@Deliverservicenow ABOUT THE HOST My name is Dave Barr and I am the Founder and Owner of RLB Purchasing Consultancy Limited. I have been working in Procurement for over 25 years and have had the joy of working in a number of global manufacturing and service industries throughout this time. I am passionate about self development, business improvement, saving money, buying quality goods and services, developing positive and effective working relationships with suppliers and colleagues, and driving improvement through out the supply chain. CONTACT DETAILS @The Real Life Buyer Email: david@thereallifebuyer.co.uk Website: https://linktr.ee/thereallifebuyer For Purchasing Consultancy services: https://rlbpurchasingconsultancy.co.uk/ Email: contact@rlbpurchasingconsultancy.co.uk Find and Follow me @reallifebuyer on Facebook, Instagram, X, Threads and TikTok.