Todd Rountree: Customer Service Innovations for Leaders

In this episode, Todd shares his unique career journey from sales in the funeral industry to leading a company specializing in cleaning and testing equipment for the electronics industry. They discuss the importance of customer service, continuous technology advancements, and Todd's strategic decisions during COVID-19 that have positioned the company for growth. The episode also covers the recent acquisition of a competitor, the challenges of merging companies, and Todd's advice for aspiring leaders.   Episode Highlights: 04:20 Lessons from the Funeral Industry 05:28 The Importance of Customer Service 07:28 Challenges and Strategies in Leadership 26:14 Acquisition and Future Plans   Todd is the President & CEO of Austin American Technology Corporation since 2016. Austin American Technology is a 38-year-old company specializing in cleaning and testing equipment development and manufacturing. Austin American Technology is headquartered in Burnet, Texas. Todd has co-authored papers and articles in the areas of cleaning and microelectronic assembly processes. Todd has a BS in Business Administration from the College of Central Florida. Todd is a member of IPC, SMTA, and the Central Texas Electronics Association. Previous to joining at Austin American Technology, Todd worked in sales and distribution management.   Connect with Todd: LinkedIn www.linkedin.com/in/todd-rountree, Company LinkedIn: www.linkedin.com/company/austinamericantechnology Company Website: www.aat-corp.com   For more insights: Book a call: https://bit.ly/4cToGDs Follow me on my YouTube Channel: https://bit.ly/47GgMdn  Sign up for my Weekly Newsletter:  https://bit.ly/3T09kVc See omnystudio.com/listener for privacy information.