The ROI of AI: How to Build an AI-Augmented Organization

We’re in an era where everyone’s talking about AI, but few are actually getting value from it. In this episode, futurist and author Ravin Jesuthasan joins host David Rice to unpack why the ROI of AI is still so elusive — and why most organizations are looking at it backwards. Ravin argues that the problem isn’t technological; it’s human. Companies are rushing to deploy tools before they rethink the work itself. He explains how leaders can shift from a tech-first to a work-first mindset, what it really means to be AI fluent, and why the job-based identity that defined the past 150 years of work is quietly crumbling. If you’re an HR leader, executive, or strategist trying to navigate AI adoption without losing the human center of work, this conversation will help you see what transformation actually looks like — and where to start. Related Links:Join the People Managing People community forumSubscribe to the newsletter to get our latest articles and podcastsConnect with Ravin on LinkedInCheck out Mercer and Ravin’s website Support the show