The one with three customer loyalty tiers | Ali Cudby Co-Founder & CEO Alignmint Growth Strategies E149

🎤🎞️Get customers to climb the loyalty ladder “The one with three customer loyalty tiers” with Ali Cudby Co-Founder & CEO Alignmint Growth Strategies in CX Passport Episode 149🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:17 The Importance of Customer Loyalty 6:02 Loyalty evolution example from New York Times 9:50 Three Tiers of Customer Loyalty 15:48 Front of House / Back of House - Inspiration from “Bear” 19:23 1st Class Lounge 24:08 Origin of Alignmint 25:08 Balancing numbers and humanity 29:51 Process of Writing a Book 33:20 Contact info and closing If you like CX Passport, I have 3 quick requests: ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport ✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com ✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services I"m Rick Denton and I believe the best meals are served outside and require a passport Episode resources: LinkedIn: https://www.linkedin.com/in/alicudby/ Website: https://alignmintforgrowth.com/ Book: keepyourcustomersbook.com