The One With The Training Clothing - Jannecke Drangert-Hveding E234

What's on your mind? Let CX Passport know... Customer experience isn’t about buzzwords or awards...it’s about creating real value. In this episode, Jannecke Drangert-Hveding joins from Norway to challenge the CX world on what truly matters. From digital transformation to Nordic trust, from humble leadership to the balance of human and tech...she brings the hard questions and the honest answers. What you’ll hear in this episode:Why CX isn’t an “industry” but a way to solve real customer problemsHow Nordic cultures shape digital adoption...and where human interaction must remainThe role of trust in public and private sector experiencesWhy humility and alignment beat frameworks and job titlesThe future of CX as an integrated business strategy, not a bolt-on team CHAPTERS 00:00 Intro & guest welcome 01:17 Should CX teams even exist? 04:30 Trade-offs and humility in CX leadership 05:41 Nordic culture, digital adoption, and saving time 07:30 Finding the right balance of digital and human 09:37 Why Nordic governments succeed with digital trust 13:25 CX without formal CX teams 17:56 First Class Lounge 22:07 CX as “training clothing”...action matters 25:04 The integrated future of CX 26:19 Where to find Jannecke Guest Links Website: https://customerc.no LinkedIn: https://www.linkedin.com/in/janneckedrangerthveding/ Listen / Watch / Subscribe Listen: https://www.cxpassport.com Watch: https://www.youtube.com/@cxpassport Newsletter: https://cxpassport.kit.com/signup I"m Rick Denton and I believe the best meals are served outside and require a passport. Disclaimer: This podcast is for informational and entertainment purposes only. The views and opinions expressed are those of the hosts and guests and should not be taken as legal, financial, or professional advice. Always consult with a qualified attorney, financial advisor, or other professional regarding your specific situation. The opinions expressed by guests are solely theirs and do not necessarily represent the views or positions of the host(s).