The one with the storytelling - Andrew Carothers CX OpenToWork E194

What's on your mind? Let CX Passport know... 🎤🎞️This month’s CX #OpenToWork seeker in “The one with the storytelling” with Andrew Carothers in CX Passport Episode 194🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:58 Challenges and Solutions in CX 07:25 Building a Customer-Centric Experience  11:33 Impact of Customer Experience on Business Results 13:36 Extra Legroom Section: Fun and Personal Insights 17:17 What are companies getting wrong about CX 19:21 Improving CX Understanding and Storytelling 24:04 Andrew"s Vision for the Future of CX 29:50 Closing Remarks and Contact Information If you like CX Passport, I have 3 quick requests: ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport ✅Join other “CX travelers” with the weekly CX Passport newsletter www.ex4cx.com/signup ✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.com I"m Rick Denton and I believe the best meals are served outside and require a passport Episode resources: Andrew Carothers LinkedIn: https://www.linkedin.com/in/andrew-carothers/