The one with the shepherds of CX - Rachel Sheriff Chief Customer Officer at Recurly E199

What's on your mind? Let CX Passport know... 🎤🎞️Guidance. Influence. Results.  “The one with the shepherds of CX” with Rachel Sheriff Chief Customer Officer for episode sponsor Recurly in CX Passport Episode 199🎧 What’s in the episode?... CHAPTERS 0:00 Introduction to Rachel Sheriff  1:46 Rachel"s role as Chief Customer Officer 3:27 Rachel"s journey from agency to customer success 6:27 Aligning different teams to deliver customer value 9:45 The unique challenges of subscription-based models 12:09 Building trust and understanding with customers 15:27 Balancing cost of goods sold and business results 18:34 1st Class Lounge 24:30 Defining and delivering customer value 33:46 Trends in customer experience and partnerships If you like CX Passport, I have 3 quick requests: ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport ✅Join other “CX travelers” with the weekly CX Passport newsletter www.ex4cx.com/signup ✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.com I"m Rick Denton and I believe the best meals are served outside and require a passport Thank you to Recurly for your sponsorship of this episode.   Episode resources: Rachel LinkedIn: https://www.linkedin.com/in/rachelsheriff/ Recurly: https://recurly.com/ CX Passport Show Sponsorship Philosophy: https://www.ex4cx.com/blog/2023/3/3/sponsorship