The one with the psychology of loyalty - Vinay Parmar E204

What's on your mind? Let CX Passport know... 🎤🎞️“The one with the psychology of loyalty” with Vinay Parmar Speaker & Consultant in CX Passport Episode 204🎧 What’s in the episode?... CHAPTERS 0:00 Introduction: Welcoming Vinay Parmar 1:19 Why relationships matter more than products in CX 3:25 The three types of customers: One-night stand vs. lifelong loyalty 6:37 The role of trust in customer decision-making 8:18 The psychology behind customer experience 11:24 How emotions shape brand perception and loyalty 12:37 Listening as the key to better business results 14:20 The flaws of traditional voice-of-customer programs 18:25 First Class Lounge 22:35 How companies can truly understand customer emotions 25:43 Turning insights into action inside a company 29:06 Creating sustainable CX strategies through consistency 32:06 Measuring what truly matters to your customers 33:31 Where to connect with Vinay If you like CX Passport, I have 3 quick requests: ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport ✅Join other “CX travelers” with the weekly CX Passport newsletter www.ex4cx.com/signup ✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.com I"m Rick Denton and I believe the best meals are served outside and require a passport Episode resources: Vinay LinkedIn: https://www.linkedin.com/in/vinayparmar/ Vinay website: https://vinayparmar.co.uk/