The one with the hierarchy of opportunity - Ian Storm Dir Strategic Solutions at Aspect Software E213

What's on your mind? Let CX Passport know... 🎤🎞️“The one with the hierarchy of opportunity” Ian Storm Dir Strategic Solutions at episode sponsor Aspect Software in episode 213🎧 What’s in the episode?... CHAPTERS 0:00 Introduction: Welcoming Ian Storm 1:54 Where companies go wrong with AI and experience strategy 5:40 Snowball vs. avalanche: A better approach to onboarding 9:49 The role of psychology in customer and employee experience 12:45 Three key psychological needs that shape behavior 14:37 How to create real psychological safety at work 17:18 First Class Lounge: Travel, Broadway, and ice cream 21:40 Coaching as a tool for growth, not just correction 25:48 How one company used the right metrics to drive real impact 28:09 Where to connect with Ian If you like CX Passport, I have 3 quick requests: ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport ✅Join other “CX travelers” with the weekly CX Passport newsletter cxpassport.kit.com/signup  ✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.com I"m Rick Denton and I believe the best meals are served outside and require a passport Thank you to Aspect for your sponsorship of this episode.  Episode resources: Ian LinkedIn: https://www.linkedin.com/in/ian-storm/ Aspect Software Website: https://www.aspect.com/ CX Passport Episode 1: https://www.cxpassport.com/1736603/episodes/8168226-the-one-with-the-ice-cream-santhakumaran-atmalingam-e1