The one with the handwritten note - Rick Elmore, CEO Simply Noted - E135

🎤🎞️“The one with the handwritten note” with Rick Elmore CEO Simply Noted in CX Passport Episode 135🎧 What’s in the episode?...🎧 CHAPTERS 0:00 Introduction 2:33 Genesis of Simply Noted 7:00 What if they know it’s a machine? 9:36 Personal connection equals business results 13:17 Overcoming resistance 15:15 How his athletic career (NFL, y’all!) influences his corporate career 17:33 1st Class Lounge 22:10 Getting customer feedback 26:00 Making high touch highly scalable 28:14 Contact info and closing If you like CX Passport, I have 3 quick requests: ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport ✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com ✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services I"m Rick Denton and I believe the best meals are served outside and require a passport Episode resources: Simply Noted: https://simplynoted.com LinkedIn: https://www.linkedin.com/in/rick-elmore/