The one with the CX teenage years - Andrew Carothers Digital CX Leader Cisco Systems E150

🎤🎞️The 150th episode! “The one with the CX teenage years” with Andrew Carothers CX Leader Cisco Systems in CX Passport Episode 150🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:02 What does successful digital CX look like? 5:16 The role of AI in customer experience? 13:05 The importance of process in customer experience 17:16 How global influences customer experience approach 18:53 1st Class Lounge 24:43 The teenage years of CX / Customer Experience 29:28 Maintaining humanity in CX 32:39 Contact info and closing If you like CX Passport, I have 3 quick requests: ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport ✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com ✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services I"m Rick Denton and I believe the best meals are served outside and require a passport Episode resources: Andrew LinkedIn: https://www.linkedin.com/in/andrew-carothers/