The one with the core principles - Neal Berg CX Strategist at Evolve Partners E195

What's on your mind? Let CX Passport know... 🎤🎞️CX evolves AND the core stays the same “The one with the core principles” with Neal Berg CX Strategist at Evolve Partners in CX Passport Episode 195🎧 What’s in the episode?... CHAPTERS 0:00 Introduction to Neal Berg and CX Expertise 2:02 Gaining Buy-In for CX in Large Organizations 5:00 Adapting CX for Global Brand Perceptions 8:06 Making Strategic Choices in CX by Region 10:34 Future-Proofing Business with Agility 13:49 Core Principles of CX in Modern Business 17:07 The Power of Storytelling in Customer Experience 19:15 1st Class Lounge 26:01 Applying CX to Service Providers Without a Department 29:30 Success Story: CX Transformation at K Jewelers 32:08 How to Connect with Neal Berg for CX Insights If you like CX Passport, I have 3 quick requests: ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport ✅Join other “CX travelers” with the weekly CX Passport newsletter www.ex4cx.com/signup ✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.com I"m Rick Denton and I believe the best meals are served outside and require a passport Episode resources: Neal LinkedIn: https://www.linkedin.com/in/nealberg/