The one with the climate of CX - Jeff Louden Digital Product Manager E205

What's on your mind? Let CX Passport know... 🎤🎞️“The one with the climate of CX” with Jeff Louden Digital Product Manager at The Baldwin Group  in CX Passport Episode 205🎧 What’s in the episode?... CHAPTERS 0:00 Introduction: Welcoming Jeff Louden 1:43 From CX Open to Work to New Job Success story 2:30 What CX professionals should focus on in 2025 4:15 Gauging the climate of CX in your organization 7:50 Navigating the open-to-work journey in a shifting CX landscape 10:27 Overcoming the challenges of CX job titles and roles 13:07 The "doesn"t suck" standard for customer experience 15:03 Understanding and adapting to organizational climates 18:55 First Class Lounge 23:25 Why bad experiences still happen in business 26:07 Collaborating to overcome customer experience challenges 29:02 Lessons for aspiring product managers 31:27 Where to connect with Jeff If you like CX Passport, I have 3 quick requests: ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport ✅Join other “CX travelers” with the weekly CX Passport newsletter www.ex4cx.com/signup ✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.com I"m Rick Denton and I believe the best meals are served outside and require a passport Episode resources: Jeff LinkedIn: https://www.linkedin.com/in/jeffrey-louden/