The one with the biker CX - Rick Malsch E198

What's on your mind? Let CX Passport know... 🎤🎞️This month’s CX OpenToWork seeker in “The one with the biker CX” with Rick Malsch in CX Passport Episode 198🎧 What’s in the episode?... CHAPTERS 0:00 Introduction to Rick Malsch, CX OpenToWork 2:14 Why Customer Experience Matters to Rick Malsch 4:33 Customer Engagement at Harley Davidson: Rentals and Training 8:55 CX Passport Live: Amplifying Event Experiences 10:06 Building Brand Loyalty Through Customer Engagement 14:12 Listening to Customers to Improve CX Programs 19:19 1st Class Lounge 24:15 Four Key Areas Companies Miss in CX 28:38 How Rick Malsch Helps Companies Overcome CX Challenges 32:09 How to Connect with Rick Malsch If you like CX Passport, I have 3 quick requests: ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport ✅Join other “CX travelers” with the weekly CX Passport newsletter www.ex4cx.com/signup ✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.com I"m Rick Denton and I believe the best meals are served outside and require a passport Episode resources: Rick Malsch LinkedIn: https://www.linkedin.com/in/rickmalsch/