The one with the 3 values - Michel Stevens E227

What's on your mind? Let CX Passport know... Michel Stevens believes technology should be boring... and that’s a compliment. In this episode of CX Passport, Michel shares how three core values — honesty, fairness, and trust — shape every decision in customer experience and leadership. From his start on the contact center floor to leading global teams, Michel reveals how calm technology and clear values drive better results. We talk about: 👉Why “boring” tech is better tech 👉The 3 values that guide great CX 👉How fairness improves decision-making 👉Building trust across global teams 👉What honest leadership really looks like CHAPTERS 0:00 The Three-Part CX Value Equation 0:18 Michel’s Unplanned Journey Into CX  4:18 Grocery Store Epiphany  6:21 Balancing Speed, Humanity, and Brand  10:38 Journalism Skills in CX  13:28 Creating Space for Curiosity  16:01 Lessons From European Business Culture  17:51 First Class Lounge  23:26 When Tech Gets Boring, It Gets Useful  26:34 Connecting Strategy to Tangible Outcomes Guest Links:  💼 LinkedIn: https://www.linkedin.com/in/michelstevens/ #customerservice #customerexperience #customer #improvecustomerexperience #customerserviceprocess #process #business #management #travel #bettercustomerservice #podcast