The one with Spotify Customer Service - Rajiv Vellodi VP Global Customer Service Spotify E145

🎤🎞️Customer Service for one of the world’s most visible brands “The one with Spotify Customer Service” with Rajiv Vellodi VP Global Customer Service Spotify in CX Passport Episode 145🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:29 What’s Rajiv’s top Spotify playlist? 3:10 Global Customer Support at Spotify 5:20 Blending GE, Hilton, Amazon career experience at Spotify 10:36 Managing Global Customer Service for high visibility brand like Spotify 15:15 Elevating and celebrating culture 18:54 1st Class Lounge 24:39 Key factors how Spotify chooses BPO partners 31:45 Contact center as customer insight center at Spotify 34:56 Contact info and closing If you like CX Passport, I have 3 quick requests: ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport ✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com ✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services Hosted by Rick Denton “I believe the best meals are served outside and require a passport” #customerservice #customerexperience #customer #improvecustomerexperience #customerserviceprocess #spotify #process #business #management #travel #bettercustomerservice #shorts