The one with profits through consistency - Tucker Wakabayashi E206

What's on your mind? Let CX Passport know... 🎤🎞️This month’s CX OpenToWork seeker in “The one with profits through consistency” with Tucker Wakabayashi in CX Passport Episode 206🎧 What’s in the episode?... CHAPTERS 0:00 Introduction: Welcoming Tucker Wakabayashi 2:35 Growing up in a CX-focused household 5:17 Choosing customer experience as a career 8:06 Lessons from frontline and back-of-house customer experience 13:23 How customer retention drives business results 17:03 First Class Lounge: Dream destinations and favorite foods 20:49 Creating dual experiences for different customers 23:26 What companies get wrong about customer experience 26:47 What’s next for Tucker in CX 28:36 Where to connect with Tucker If you like CX Passport, I have 3 quick requests: ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport ✅Join other “CX travelers” with the weekly CX Passport newsletter cxpassport.kit.com/signup  ✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.com I"m Rick Denton and I believe the best meals are served outside and require a passport Episode resources: Tucker LinkedIn: https://www.linkedin.com/in/tuckerwakabayashi/ Dennis Wakabayashi’s CX Passport episode 68: https://www.buzzsprout.com/1736603/episodes/10653821