The one with mean girls - Beth Karawan CoFounder / EVP at Imprint CX E216

What's on your mind? Let CX Passport know... 🎤🎞️“The one with mean girls” with Beth Karawan CoFounder / EVP at Imprint CX in CX Passport Episode 216🎧 What’s in the episode?... CHAPTERS 0:00 Introduction: Welcoming Beth Karawan 1:26 Why Beth felt like the “new girl” in CX 3:16 How customer experience redefined her work 5:25 Challenging the CX status quo 8:10 Questioning NPS and traditional VOC programs 12:33 Why CX must change employee behavior too 15:36 Remembering the real purpose of business 17:50 First Class Lounge 20:29 Finding purpose in customer experience work 23:09 Helping employees actually live brand values 24:50 The origin of Donut Friday and lessons from donuts 27:52 Where to connect with Beth If you like CX Passport, I have 3 quick requests: ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport ✅Join other “CX travelers” with the weekly CX Passport newsletter cxpassport.kit.com/signup  ✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.com I"m Rick Denton and I believe the best meals are served outside and require a passport Episode resources: Beth LinkedIn: https://www.linkedin.com/in/bethkarawan/ It’s Donut Friday!: https://www.linkedin.com/newsletters/7222683112294522880/