The one where she’s a diplomat - Deanna Stearns E211

What's on your mind? Let CX Passport know... 🎤🎞️This month’s CX OpenToWork seeker in “The one where she’s a diplomat” with Deanna Stearns in CX Passport Episode 211🎧 What’s in the episode?... CHAPTERS 0:00 Introduction: Welcoming Deanna Stearns 2:06 Why CX is all about connections and diplomacy 5:28 Creating experiences customers actually want 9:31 Turning customer insights into real business results 12:24 Overcoming resistance to CX-driven change 13:27 First Class Lounge: Travel, chocolate, and coffee 17:25 The biggest mistake companies make in CX 19:57 Starting a CX program from scratch 22:40 What’s next for Deanna in CX 23:49 Where to connect with Deanna If you like CX Passport, I have 3 quick requests: ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport ✅Join other “CX travelers” with the weekly CX Passport newsletter cxpassport.kit.com/signup  ✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.com I"m Rick Denton and I believe the best meals are served outside and require a passport Episode resources: Deanna LinkedIn: https://www.linkedin.com/in/deannastearns/