The one where offboarding matters - Gary Marra CX #OpenToWork E190

What's on your mind? Let CX Passport know... 🎤🎞️This month’s CX #OpenToWork seeker in “The one where offboarding matters” with Gary Marra in CX Passport Episode 190🎧 What’s in the episode?... CHAPTERS 0:00 Gary Marra"s background in financial services 1:19 Importance of customer experience in Gary"s career 3:12 High-profile client relationships and business impact 6:12 Client retention and significance of offboarding 10:12 Employee experience"s effect on customer experience 14:12 Onboarding large clients: best practices 15:52 Gary"s travel dreams and personal interests 22:12 Employee experience"s direct link to business results 26:12 Gary"s future plans and entrepreneurial ventures 29:12 Final thoughts and contact information If you like CX Passport, I have 3 quick requests: ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport ✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com ✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.com I"m Rick Denton and I believe the best meals are served outside and require a passport Episode resources: Gary Marra LinkedIn: https://www.linkedin.com/in/gary-marra/ Blog: www.marracxhub.com Gary golf YouTube channel: https://www.youtube.com/@gforce41