The one where he Disnefies Customer Retention - Vance Morris E208

What's on your mind? Let CX Passport know... 🎤🎞️“The one where he Disnefies Customer Retention” with Vance Morris in CX Passport Episode 208🎧 What’s in the episode?... CHAPTERS 0:00 Introduction: Welcoming Vance Morris 1:34 The power of Disney’s systems in customer experience 4:43 How systems create freedom for employees 7:07 Applying big business lessons to small businesses 10:16 Disnefying the mundane to create great experiences 12:41 Turning a carpet cleaning business into a CX powerhouse 13:39 Why Vance moved into coaching 14:43 The cost of new customers vs. retaining existing ones 17:25 College band life: Clamming to afford a hotel 18:37 Marketing lessons from the band experience 19:32 First Class Lounge 23:41 The return to simplicity: Vance’s flip phone 24:38 What price elasticity really means for CX 26:53 How small businesses can justify higher prices 29:19 Tactical steps to improve customer retention 32:36 The power of personality in customer retention 33:52 Where to connect with Vance If you like CX Passport, I have 3 quick requests: ✅Join other “CX travelers” with the weekly CX Passport newsletter www.ex4cx.com/signup ✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.com ✅Leave a review on your favorite podcast app I"m Rick Denton and I believe the best meals are served outside and require a passport Episode resources: Web: deliverservicenow.com 52 Ways To Wow Your Customers Without Breaking The Bank: wow52ways.com