The New P&L speaks to Sophie Wade, Futurist, Keynote Speaker, Author & Respected Authority on the Future of Work

This week on The New P&L – Principles & Leadership in Business – our first episode for 2023, we speak to Sophie Wade - workforce futurist & innovator, international keynote speaker, author, and respected authority on the Future of Work. Sophie is also the Founder and Workforce Innovation Specialist at Flexcel Network, a Future of Work consultancy. Sophie’s executive advisory work and transformative workshops help companies futureproof their work environments and attract, engage, and retain their multigenerational and distributed talent. As part of the discussion today we will be speaker to Sophie on her fantastic new book: Empathy Works: The Key to Competitive Advantage in the New Era of Work released in 2022. We discuss with Sophie: · The relationship between empathy and EQ (Emotional Intelligence) · Why empathy for leaders and business owners can sometimes be harder · Whether we can have too much empathy · How empathy delivers competitive advantage · The role of empathy in the customer journey · How to start building a more empathetic culture · The role of trust in empathy · Can machines learn empathy? · Why social media might work against our natural empathy Learn more about Sophie’s work: www.sophiewade.com www.flexcelnetwork.com Purchase Empathy Works: The Key to Competitive Advantage in the New Era of Work https://amzn.to/3VT3Xq1 Sophie’s LinkedIn courses are available here: LinkedIn Learning Empathy for Sales Professionals course To learn more about The New P&L’s new ‘Transactional to Transformational Leader’ programme and Mindset & Momentum Micro-courses, go to: https://www.principlesandleadership.com/transformational-leadership-programme https://www.principlesandleadership.com/mindset-momentum-micro-workshops If you’d like to join The New P&L movement for more principled leadership and more purpose-led business and keep up to date with all our latest news, go to www.principlesandleadership.com and subscribe. Twitter: @TheNewPandL Insta: @principlesandleadership LinkedIn page: Principlesandleadership --- Send in a voice message: https://podcasters.spotify.com/pod/show/principlesandleadership/message Support this podcast: https://podcasters.spotify.com/pod/show/principlesandleadership/support