The growing misalignment between apartment renters and property managers

Zego is out with its fifth annual 2025 Resident Experience Management Report, and it points to how multifamily operators can drive tenant and revenue retention by aligning more closely with what today’s renters truly value. Joining the program to elaborate on the report are Zego executives Eric Ives, president and general manager, and Don Knoelke, resident experience product manager. (07/2025)