The Future of the Risk Services Market

Sam Samaratunga, Global Head of Risk Services at PwC, and Fiona Czerniawska, CEO of Source, caught up with Emma Carroll, Head of Content at Source, on the latest episode of our The Future of the Firm podcast.  Sam and Fiona shared their insights on the following matters and more:   Many clients think their leaders aren’t quick enough to respond, but Sam stresses the importance of taking risks intelligently and making decisions with confidence.   PwC’s annual risk survey found that 44% of CEOs believe their organisation won’t be economically viable if they carry on along their current economic path. We discuss the need to change, adapt, and reinvent.  Sam takes us through the four layers of risk services—from macroeconomic risks through to crisis management.  GenAI is improving productivity, decision making, and client and employee engagement—but it brings with it threats as well as opportunities. We discuss what these might look like in the risk space.  Data analysis is important, but it is only as good as the quality of data available. We consider the importance of combining proprietary and external data to support decision making.   Making use of ecosystems and working in a joined-up way is not just beneficial for firms, but for clients too.     If you enjoyed this conversation, don’t miss our sister podcast, Business Leader’s Voice. In a recent episode, we talked to Benjamin Samuels, Former Chief Revenue Officer at WeWork, about navigating growth and change.