The Evolution of Leadership—Are You Leading or Just Managing?

Leadership isn’t about being perfect — it’s about being present. Inspired by her recent trip to the USA (including Disneyland, Cheesecake Factory & Moxie), Michelle shares eye-opening service experiences and what they teach us about emotional intelligence, middle management and creating memorable guest interactions. Whether you're a senior leader or a stretched middle manager in clubs or hospitality, this episode offers real, relatable insights and actions to help you lead with heart (not just KPIs). What You’ll Learn Why Disneyland still sets the gold standard in hospitality leadership The “invisible” emotional toll on middle managers — and how to support them A surprising conversation with a Cheesecake Factory manager What Brene Brown gets right about leadership (and how to apply it in real life) 3 easy-to-implement leadership shifts to make this week Resources & Next Steps 📧 Join the Free Newsletter for weekly leadership insights:https://www.michellepascoe.com/The-Michelle-Pascoe-Hospitality-Podcast 🎓 Explore Leadership & Customer Service Programs:https://www.michellepascoe.com/traininganddevelopmentprograms 📞 Book a Discovery Call:https://www.michellepascoe.com/contact Connect with Michelle Website: https://www.michellepascoe.com/ LinkedIn: https://www.linkedin.com/in/michellepascoe/ Instagram: https://www.instagram.com/michelle.pascoe/ YouTube: https://www.youtube.com/@MichellePascoe Rate, follow and share this episode if it sparked a new way of leading in you. Hospitality deserves better leadership — and it starts with you.