The DISCO Framework: Ditching the Chaos (Melissa Morris)

Is your business running you instead of the other way around? In this episode of Time to Thrive, we"re joined by Melissa Morris, operations expert and founder of Your Agency Authority, to show you how to reclaim your time, reduce stress, and scale smarter—not harder. Melissa introduces her signature DISCO Framework, a simple yet powerful system for streamlining operations, onboarding clients efficiently, and ditching the chaos that comes with running a service-based business. From automating low-value tasks to creating touchpoints that wow your clients, Melissa brings the tactical strategies every overwhelmed entrepreneur needs. We dive into:The biggest operational mistakes small business owners makeHow to streamline client onboarding to save 5+ hours a weekWhat tasks to automate, delegate, or ditch entirelyWhen to hire your first team member (and who it should be!)How to reclaim your time without sacrificing client experience Whether you"re a solopreneur ready to scale or a growing agency owner craving more breathing room, this episode is packed with actionable insights to help you thrive. Connect with Melissa Morris: 📬 DM “swipe files” to Melissa on LinkedIn to get her plug-and-play onboarding email templates. 00:00 Introduction to Melissa Morris 00:44 Icebreaker: Bucket List Dreams 01:57 Common Operational Mistakes 04:47 Streamlining Client Onboarding 08:11 First Steps to Automation 13:37 Hiring Your First Employee 16:10 Balancing Automation and Customer Experience 21:14 Using Automations and Processes 21:50 Reclaiming Time as a Business Owner 23:26 Tracking Time for Better Productivity 25:00 The Power of Closing Your Email 26:47 The Reality of Batching Tasks 29:40 Hiring Mistakes and Lessons Learned 33:41 Productivity Hacks and Time Management 38:23 Conclusion and How to Connect Discover the strategies, systems and skills that lead to success in business. Visit TimeToThriveInBusiness.com to learn more.