Shifting social expectations and value creation in organisations

Alison Grigg and Kerry Grigg, Managing Partners at Multiple Group, and Fiona Czerniawska, CEO of Source, caught up with Emma Carroll, Head of Content at Source, on the latest episode of our The Future of the Firm podcast.   Alison, Kerry, and Fiona shared their insights on the following matters and more:    The dangers of social washing and how demographic change is driving increased accountability, as the younger generations expect businesses to deliver on the ESG promises they’re making.  The mistakes firms could be making, such as assuming that good leadership happens overnight and not doing enough work to embed social value throughout all areas of the business.  The importance of assessing learning agility during recruitment and in performance reviews, to both foster an adaptable workplace and to give your employees the tools to carry them through life.  The four generational “tribes” and how they approach the workplace, and every facet of their lives, differently.  Practical takeaways for firms to implement, such as focusing on communication and getting to know your team.  The extent to which consulting firms should consider and be held accountable for the intended and unintended human consequences of the changes they implement in a business.   The importance of bringing not just a financial and business impact lens to big decisions, for instance headcount reductions, but also considering the intended and unintended social impact risks that might occur as a consequence.     If you enjoyed this conversation, don’t miss our sister podcast, Business Leader’s Voice. In a recent episode, we talked to Sam Samaratunga, Global Head of Risk Services at PwC, about the future of the risk services market.