ServiceNow Series E202: Sukhi Gill, Co-Founder and CTO at Calitii

Today's guest is Sukhi Gill, Co-Founder and Chief Technology Officer at Calitii. Founded in 2023, Calitii is a specialist ServiceNow partner, experienced in delivering major programs in complex, highly regulated environments. Their team’s design centered approach ensures implementations are accelerated across the organization, future proofing for tomorrow’s competitive environment. Calitii can guide you in avoiding potential pitfalls and develop best practices to achieve success in your organization. With over 35 years of industry experience, Sukhi has an outstanding record of achievement in sales and delivery of very large scale IT services in multi-billion dollar application development and infrastructure modernization programs. He has a strong track record of establishing successful partnerships with key business sponsors, influencing strategic and architectural direction, ensuring that the organization gains significant business advantage through the strategic deployment of technology and process innovation. In the episode, Sukhi talks about: 0:00 His journey from civil service to founding a ServiceNow startup 3:29 Taking a sabbatical to explore mountains and startups, seeking change 5:35 Why hiring smart people and collaboration is crucial for success 7:11 Letting others contribute often improves ideas and outcomes 10:12 How both technology and business process knowledge are needed for successful outcomes 13:04 Helping regulated industries, particularly banks, meet regulatory compliance 14:55 Focus on outcomes, involve people and prioritize continuous improvement 17:48 Address technology, people, process and governance for transformation outcomes