ServiceNow Series E157: Paul Webb, Global ServiceNow Practice Leader at EY

Today's guest is Paul Webb, Global ServiceNow Practice Leader at EY. Based in San Francisco, Paul is responsible for EY's services and solutions that leverage the platform for both IT and the Enterprise. He brings three decades of experience in IT strategy, organizational alignment, application development, systems implementation, operating model transformation and IT infrastructure management, cost optimization and benchmarking to his work. Paul has helped Fortune 1000 companies derive added value from information technology and has deep experience working in diverse industries ranging from high technology, aerospace & defense, automotive, healthcare and financial services. His strategic guidance has encompassed IT centralization, M&A integration, strategic sourcing, offshore/near shore product development, data center consolidation/rationalization, acquisition integration and business/IT alignment. In this episode, Paul talks about: His background in Digital Transformation & growing multimillion-dollar businesses, Navigating EY's decentralized structure, fostering collaboration and driving strategy, Having mutual concern & emphasizing building relationships, Their focus on Responsible AI and operational technology growth, How servant leadership fosters team loyalty and success, Why managing up and effective communication is crucial, Focus on AI, risk management, cybersecurity and consumer-grade experience