REPLAY The one with the rapid recovery - Celia Fleischaker, CMO & Amberly Dressler, VP Corporate Marketing isolved E187

What's on your mind? Let CX Passport know... I’m taking a break so enjoy a very impactful rerun…🎤🎞️What does service recovery look like even with an approaching hurricane? “The one with the rapid recovery” with Celia Fleischaker, CMO & Amberly Dressler, VP Corporate Marketing for isolved in CX Passport Episode 187🎧 What’s in the episode?... CHAPTERS 0:00 Introduction: A CX response to a hurricane 1:15 Hurricane hits—event cancelled, emotions high 4:04 Planning for the unexpected: COVID, hurricanes, and pivoting 9:37 Behind-the-scenes of the cancellation decision 13:25 Prioritizing attendees over the event itself 17:28 The emotional toll of calling off the event 20:07 A fast pivot to 30 virtual trainings 21:19 First Class Lounge with Amberly: Tahoe, Italy, and taco bars 24:48 Execution mode: From grief to action 28:42 Communicating with empathy and urgency 32:41 Customer reactions and unexpected gratitude 36:07 Where to connect with Amberly, Celia, and isolved If you like CX Passport, I have 3 quick requests: ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport ✅Join other “CX travelers” with the weekly CX Passport newsletter cxpassport.kit.com/signup  ✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.com I"m Rick Denton and I believe the best meals are served outside and require a passport