Part 2: Creating Capacity Without Sacrificing Service Quality

Send us a text This episode focuses on enhancing property management capacity while maintaining high service levels. It examines the relationship between capacity, service quality, and the impact of outsourcing support to successfully manage more properties. • Revisiting property management capacity ratios and their implications  • Discussing misconceptions about service quality and property volume  • Sharing insights from a property manager with an effective lower capacity  • Emphasizing the importance of constant communication with clients  • Providing examples of effective systems and processes  • The role of virtual assistants in boosting team efficiency  • Highlighting the importance of annual audits for client retention  • Offering strategies for maintaining service quality amidst growth PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support. Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit. www.myconnect.com.au Support the show