Nothing fully launches unless it's in a process.

In this episode, Mayor Heath Shearon, sits down with Thomas Mann to explore the intersection of technology and operations in the insurance industry. Discover how Thomas's journey from a multi-generational insurance background to a tech-focused role has shaped his approach to agency success. They discuss the importance of integrating technology with operations, avoiding common pitfalls, and the value of involving your team in tech decisions. "Nothing is fully launched until it's embedded in a process." "You should design your processes and your tech stack around the customer journey." "The greatest piece of tech that ever existed is just going to be a drain on the P&L if your people don't use it." Key Topics: The evolution from agency to tech operations  Importance of aligning technology with agency processes Avoiding shiny object syndrome in tech adoption The role of team involvement in tech decisions Insights on building a cohesive tech ecosystem Connect with Thomas Mann on LinkedIn or visit agency-focus.com to book a call and explore how to enhance your agency's tech and operations. Link in first comment.