Ian Altman and Neen James discuss Neen's latest book, "Exceptional Experiences," which explores creating luxury-level experiences in sales to build deeper client relationships and grow revenue. Neen identifies four luxury mindsets: Reluctant and Removed (28%), Pro Prioritizer (22%), Confident and Content (28%), and Luxury Lover (22%). She outlines the Experience Elevation Model with five luxury levers: Entice, Invite, Excite, Delight, and Ignite. Neen emphasizes the importance of personalization, customization, and anticipation in sales to create exceptional client experiences, ultimately driving revenue and client loyalty. Discover Your Luxury Mindset Self-Assessment
From "Same Side Selling Podcast"
Listen on your iPhone
Download our iOS app and listen to interviews anywhere. Enjoy all of the listener functions in one slick package. Why not give it a try?
Comments
Add comment Feedback