Moments That Matter: Customer Engagement and Health & Wellness Marketing With guest Caine Fair, Group Strategy Director, Engagements Health & Wellness at Grey Group

Welcome to The Feedcast! In this episode, we are joined by Caine Fair, an expert on omnichannel marketing with a focus on customer engagement. Caine is the group strategy director of Engagements- Health & Wellness Grey Group, one of the top global marketing organizations.    Caine’s Background  Caine's extensive experience in the field began when he delved into the world of social media during his early career, working on a pioneering pharmaceutical product marketing campaign. Despite challenges with regulatory compliance, Caine recognized the potential of social media as a powerful avenue for reaching individuals affected by specific disease states. Leveraging the platform, he utilized impactful testimonials and engaging content to connect with the target audience.   In the health and wellness space, providing individuals going through challenging times with meaningful moments is both a challenge and an opportunity.  Often, individuals face overwhelming situations where they seek clarity and turn to social media or search engines for answers. Caine's team crafts omnichannel plans that educate, connect, and drive decision-making through the power of storytelling.    Navigating the regulated healthcare industry while trying to appeal to consumers in layman’s terms can be tricky. Drawing inspiration from consumer marketing brands, Caine's team gains a creative edge and aims to activate leaders outside the pharmaceutical field.   They conduct extensive research to understand how consumers seek information and adjust marketing strategies accordingly. Staying ahead of consumer trends and using platforms like TikTok allows them to reach doctors and patients effectively. However, marketing in the health and wellness field requires compliance and careful communication. Social media's interactive nature provides a unique opportunity for back-and-forth communication with patients, fostering success and accessibility to necessary resources.   Join us on this episode as we delve into the world of omnichannel marketing and customer engagement with Caine Fair. Discover how his team navigates the regulated healthcare industry, drives inspiration, and creates meaningful connections with consumers. Don't miss this insightful discussion on adapting marketing strategies to meet the ever-changing needs of the health and wellness field.   Key Points [01:34] Caine’s background from the early social media to now [09:17] How can the same frictionless experience be transferred to healthcare providers? [13:40] Borrowed tactics to help combat regulations  [17:35] How do you better educate on the brand side, and also on the provider side? [27:56] The Super Bowl Example and the importance of omnichannel [32:33] Balance between Boomers and Gen Z  [35:00] Shifting behavior in doctors and patients gathering information