Microsoft's Contact Center Evolution with Peter Ruiter

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM FULL SHOW NOTES https://www.microsoftinnovationpodcast.com/669 Peter Ruiter shares his journey from PHP developer to Microsoft MVP, highlighting his career transformation and expertise in Microsoft"s contact center technology. • Born in the Netherlands with a family that spans continents – wife from Argentina, two sons aged 14 and 10 • Started in Media Technology, working with PHP and marketing automation before transitioning to Microsoft technologies • Currently serves as Principal Solution Architect and Cloud Domain Lead at Capgemini • Leads Power Platform initiatives within Capgemini Netherlands, focusing on complex Dynamics projects • Passionate about Microsoft"s contact center capabilities which integrate Teams, Dynamics, and Azure Communication Services • Explains how Microsoft"s platform approach gives it advantages over competitors like Genesis and Amazon Connect • Provides insight into the practical considerations of implementing contact center solutions, including cost comparisons • Planning to speak at the BizApps Summit in Düsseldorf and attend the MVP Summit OTHER RESOURCES: Microsoft MVP YouTube Series - How to Become a Microsoft MVP - https://www.youtube.com/playlist?list=PLzf0yupPbVkqdRJDPVE4PtTlm6quDhiu7  This year we're adding a new show to our line up - The AI Advantage. We'll discuss the skills you need to thrive in an AI-enabled world. DynamicsMinds is a world-class event in Slovenia that brings together Microsoft product managers, industry leaders, and dedicated users to explore the latest in Microsoft Dynamics 365, the Power Platform, and Copilot. Early bird tickets are on sale now and listeners of the Microsoft Innovation Podcast get 10% off with the code MIPVIP144bff  https://www.dynamicsminds.com/register/?voucher=MIPVIP144bff Accelerate your Microsoft career with the 90 Day Mentoring Challenge  We’ve helped 1,300+ people across 70+ countries establish successful careers in the Microsoft Power Platform and Dynamics 365 ecosystem. Benefit from expert guidance, a supportive community, and a clear career roadmap. A lot can change in 90 days, get started today! Support the show If you want to get in touch with me, you can message me here on Linkedin. Thanks for listening 🚀 - Mark Smith