Michel Falcon: Building People-First Cultures in Hospitality

In this episode, Michel Falcon, a hospitality and restaurant entrepreneur known for his operational expertise, shares his journey from working in a call center for 1-800-GOT-JUNK to opening successful restaurants in Toronto and New York. He discusses key concepts like talent density and pay transparency and how they impact organizational success. Michel emphasizes the importance of a people-first culture and transparent compensation, explaining how these strategies have led to lower employee turnover and higher engagement in his businesses. The conversation highlights Michel's practical initiatives and insights that can be applied across various industries.   Episode Highlights: 07:40 The Birth of Brasa Peruvian Kitchen 13:45 Navigating Challenges and Embracing Risk 18:50 The Importance of Company Culture and Customer Experience 25:26 People-First Culture Initiatives at Brasa 34:02 Pay Transparency and Its Benefits   Michel Falcon is a hospitality entrepreneur, keynote speaker, and best-selling author of People-First Culture: Build a Lasting Business by Shifting Your Focus from Profits to People. Renowned for creating customer experience, employee engagement, and company culture strategies, Michel’s expertise has guided global brands like McDonald’s, TD Bank, and Lexus. As the founder of Brasa Peruvian Kitchen, he has achieved guest and employee satisfaction rates three times the industry average. A proven practitioner, Michel’s insights have driven multimillion-dollar success in his own ventures, making him a trusted voice for leaders seeking to build profitable, people-centered organizations.   How to connect with Michel: Website: www.brasaperuvian.com LinkedIn: https://www.linkedin.com/in/michelfalcon/ Facebook: https://www.facebook.com/profile.php?id=100017824532830 Instagram: https://www.instagram.com/michelfalcon/?hl=en   For more insights: Follow me on my YouTube Channel: https://bit.ly/47GgMdn  Sign up for my Weekly Newsletter:  https://bit.ly/3T09kVc Sign up for my LinkedIn Newsletter: https://bit.ly/49SmRV3 See omnystudio.com/listener for privacy information.