Micah Remley - The New Rules of Hybrid Work: How to Lead in a Flexible World

Hybrid work isn’t going away but most companies are still doing it wrong. In this episode of SaaS Fuel, Jeff Mains sits down with Micah Remley, CEO of Robin, a workplace management platform that’s helping companies build smarter, more collaborative hybrid environments. We dive deep into: ✅ Why hybrid is harder than remote or in-office ✅ The huge disconnect between CEOs and employees ✅ How AI can 2–3x productivity without bloating headcount ✅ Rethinking office space for real collaboration ✅ Why 2–3 days in the office is the sweet spot ✅ Leadership advice for SaaS founders building in today’s fast-moving world Micah brings battle-tested insights from leading companies like MineralTree and Internap—and shares what’s actually working to keep culture, performance, and innovation alive in a hybrid setup.Key Takeaways  00:00 - Intro: What studies say about in-office effectiveness 00:58 - Welcome to SaaS Fuel 01:40 - The hybrid work paradox 02:55 - Why hybrid is harder than remote or in-office 05:00 - Guest intro: Micah Remley, CEO of Robin 06:00 - Why Micah is tackling hybrid work 07:10 - The real problem companies face 10:30 - Big misunderstanding between CEOs and employees 12:50 - Expectations vs. reality in hybrid culture 15:45 - Why 2–3 days in the office is optimal 18:00 - The gym analogy: environment matters 22:00 - Designing collaboration-first workspaces 25:00 - The illusion of "being present" at the office 28:00 - SaaS scaling tools from Champion Leadership 30:00 - What Robin actually does (desk booking, analytics, room scheduling) 36:50 - Biggest challenge scaling Robin 42:00 - AI is moving faster than expected 46:00 - 2–3x productivity gains from AI 49:00 - Biggest use cases with AI 52:00 - Dev speed is now faster than sales 57:00 - Micah’s #1 leadership advice 59:30 - What’s next on SaaS FuelTweetable Quotes 🧠 “Hybrid success doesn’t happen by accident. It requires thoughtfulness, consistency, and flexibility.” — Jeff Mains 🏢 “If you’re just showing up to check a box, there’s no value in being in the office.” — Micah Remley 🤖 “AI can 2–3x productivity—without adding headcount. That’s a game changer for scaling SaaS.” — Micah Remley 💡 “Employees define hybrid differently than CEOs. That gap kills momentum unless you bridge it.” — Jeff Mains 🏋️ “It’s like a gym. The environment shapes the outcome. Home workouts rarely get the same results.” — Micah Remley 📈 “Cash always matters. AI is exciting, but fundamentals still win.” — Micah RemleySaaS Leadership Lessons Hybrid requires structure, not spontaneity – Success in hybrid work doesn’t come from flexibility alone. It takes clear systems, intentional office days, and consistent leadership. Employees and CEOs define hybrid work differently – Misalignment in expectations leads to confusion, low morale, and disengagement. Rethink office design – Office space must support collaboration, not serve as a checkbox. Create environments that invite people to interact meaningfully. AI boosts productivity without scaling headcount – The right AI tools can make lean teams incredibly efficient and outperform bloated ones. You need to lead the culture shift – Hybrid models work best when leadership is proactive, transparent, and communicative. Space utilization needs to be intentional – Tools like Robin help manage real-time office dynamics, ensuring resources match how teams actually work.Guest...