MGMA Week in Review: Cybersecurity Updates, Patient Loyalty, and Shifts in Incentive Pay

In this episode of MGMA Week in Review, hosts Daniel Williams and Colleen Luckett explore pressing issues impacting healthcare practices today. The episode opens with insights from the Colorado HIMSS Advocacy Day Breakfast, where Colleen shares the latest updates on healthcare cybersecurity and the growing need for vigilance against data breaches and cyber threats. Daniel dives into a recent study showing that patients are willing to wait for their preferred doctors, particularly for complex or personal care, highlighting the ongoing importance of continuity of care. The conversation then shifts to incentive-based pay trends for advanced practice providers, where Colleen and Daniel analyze a modest but notable shift away from heavily incentivized compensation models. Rounding out the discussion, they examine predictions for hospital overcrowding and its downstream impact on outpatient care, stressing the importance of collaboration between hospitals and ambulatory practices to manage patient flow effectively. 00:47 Introduction and Hosts' Welcome 01:17 Colorado HIMSS Advocacy Day Recap (MGMA.com) 01:52 Cybersecurity in Healthcare: Key Insights (MGMA.com) 05:35 Patient Loyalty and Continuity of Care (Medical Economics) 09:19 Incentive-Based Pay for Advanced Practice Providers (MGMA Stat) 11:43 Dismissing Patients: Best Practices (Physicians Practice) 14:46 Hospital Overcrowding and Outpatient Care Implications (Health Journalism) 17:03 Conclusion and Resources Additional Resources:Connect with the hosts at dwilliams@mgma.com and cluckett@mgma.com to share your practice challenges, news to know, or to be featured on an upcoming episode. Join Us at the 2025 MGMA Financial Conference (April 13-15, Washington, DC) - Register Here This episode is brought to you by Zoll Data Systems, software and data solutions for healthcare financial professionals. Zoll AR Boost is the comprehensive automated RCM optimization suite that automatically finds, corrects and verifies patient and payer information to capture more revenue, reduce administrative burden, and improve the patient financial experience. The number one Black Book-rated insurance discovery tool can discover active, billable coverage for more than 40 percent of claims. Visit https://www.zolldata.com/healthcare-financial-data/arboost to learn about the complete Solution suite.