MGMA Week in Review: AI in Healthcare, Physician Burnout, and Strategies for Team Building

In this week's episode of the MGMA Week in Review podcast, co-hosts Daniel Williams and Colleen Luckett explore critical topics affecting healthcare today. From the evolving role of AI in public health to the ongoing challenge of physician burnout, Daniel and Colleen discuss how healthcare leaders can address these pressing issues. They also cover strategies for improving team dynamics in in-person, remote, and hybrid work environments. Topics Discussed:WHO's AI in Public Health Readiness ToolkitColleen discusses the World Health Organization's (WHO) release of its AI in Public Health Readiness Assessment Toolkit. The toolkit emphasizes the importance of infrastructure, workforce development, and ethical principles as healthcare organizations integrate AI into their systems.Source: MobiHealthNews, "World Health Organization releases AI in public health readiness toolkit"Improving Patient Experience by Going Back to the BasicsDaniel reviews an article from Medical Economics that focuses on enhancing patient experience by emphasizing human connection and compassionate care. Despite the advancements in telemedicine, the article stresses the importance of active listening and personal interaction in improving patient satisfaction.Source: Medical Economics, "There’s not an app for that: Improving patient experience by going back to the basics"Physician Burnout and Turnover in HealthcareColleen presents findings from the latest MGMA Stat Poll on physician burnout. While turnover rates have slightly improved, burnout remains a significant challenge, with many physicians citing administrative burdens and recruitment struggles as contributing factors.Source: MGMA Stat Poll, "Physician burnout still a major factor even as unexpected turnover eases"Team-Building Strategies for Remote and Hybrid TeamsDaniel highlights a Harvard Business Review article offering team-building strategies for in-person, remote, and hybrid teams. From escape rooms to virtual icebreakers, the article suggests activities that can enhance collaboration and build stronger teams, even in a remote work environment.Source: Harvard Business Review, "17 team-building activities for in-person, remote, and hybrid teams"Innovative Strategies in Healthcare LeadershipColleen wraps up with insights from Becker's Hospital Review on 42 impactful changes implemented by healthcare leaders over the past two years. From expanding remote patient management programs to implementing telenursing solutions, these innovations have had a transformative impact on patient care and operational efficiency.Source: Becker's Hospital Review, "42 impactful changes healthcare IT and finance leaders have made in the past two years" Resources Mentioned:MGMA Leaders ConferenceMGMA Stat Connect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMA Subscribe and Leave a Review: If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners! Zoll Data Systems This podcast is brought to you by ZOLL Data Systems software and data solutions for healthcare financial professionals. ZOLL A-R Boost is the comprehensive, automated R-C-M optimization solution suite that automatically finds, corrects, and verifies patient and payer information ​to capture more revenue, reduce administrative burden, and improve the patient financial experience. The #1 Black Book rated Insurance Discovery tool can discover active, billable coverage for more than 40% of claims. Visit www.ZOLLData.com/A-R Boost to learn about the complete solution suite. MGMA Analytics In the ever-changing world of healthcare, it's important to leverage data to make informed decisions and quick adjustments to your business, especially regarding your revenue cycle strategy and operations. MGMA Analytics is an advanced cloud-based analytics tool that delivers immediate access to real-time business insights derived from your internal financial, operational and telehealth data, which you can use to keep your practice running at optimal performance. Visit https://www.mgma.com/analytics to learn more.