MGMA Insights: Discovering the Power of Human Connection with Rob Lawless

In this episode of MGMA Insights Podcast, host Daniel Williams sits down with Rob Lawless, founder of Rob's 10k Friends LLC and an upcoming keynote speaker at the MGMA Financial Conference. Rob shares his extraordinary mission to meet 10,000 different people for one hour each, exploring the profound value of human connection. This episode offers medical practice leaders a unique perspective on building meaningful relationships, improving workplace engagement, and understanding the power of intentional interactions. Key Takeaways: The FRIEND Framework for Meaningful Connections:F: Family R: RelationshipsI: Industry (career and education path)E: Entertainment (hobbies outside work)N: NeedsD: Dreams for the future Problem-Solving Insights for Medical Practice Leaders: Improving Employee Engagement: Rob suggests taking an hour to sit with employees, actively listen, and write their stories back to them. This approach:Forces active listeningCreates a sense of being truly seen and heardPotentially increases talent retentionBuilds deeper workplace connections Connection Strategy: Rob emphasizes that "no one really knows what they're doing with their lives" and everyone is "doing the best they can with the resources they have." Notable Quotes:"Every human interaction, no matter how brief, has the potential to change your life.""The act of writing people's stories afterwards forces you to be present." Resources:Rob Lawless on Instagram: https://www.instagram.com/robs10kfriends/Connect with Rob Lawless on LinkedInUpcoming Keynote: 2025 MGMA Financial Conference (April 13-15, Washington, DC) - Register Here This episode is brought to you by Zoll Data Systems, software and data solutions for healthcare financial professionals. Zoll AR Boost is the comprehensive automated RCM optimization suite that automatically finds, corrects and verifies patient and payer information to capture more revenue, reduce administrative burden, and improve the patient financial experience. The number one Black Book-rated insurance discovery tool can discover active, billable coverage for more than 40 percent of claims. Visit https://www.zolldata.com/healthcare-financial-data/arboost to learn about the complete Solution suite.