MGMA Insights: DeDe Kelley on 2025 Healthcare Hiring Trends

Welcome to the MGMA Insights podcast! Join host Daniel Williams as he sits down with DeDe Kelley, Director of Talent Acquisition at Marsh McLennan Agency’s National HR Consulting Services. In this episode, they discuss the pressing hiring challenges healthcare organizations face in 2025, including leveraging AI, fostering workplace culture in remote settings, and addressing mental health and well-being. With practical strategies for recruitment and retention, this episode offers valuable insights for healthcare leaders navigating a competitive job market. In this Episode:[0:01] Healthcare Hiring Trends for 2025 DeDe sets the stage for 2025 with hiring trends influenced by AI, flexibility, and the ongoing evolution of work-life balance in healthcare.[4:14] The Role of Remote Work and Telehealth Learn how remote roles expand the candidate pool, offering opportunities to hire skilled professionals from across the country.[7:36] Integrating AI in Recruitment DeDe discusses how AI tools are transforming hiring processes, from unbiased resume screening to virtual interviews with avatars.[11:32] Fostering Workplace Culture in a Remote Environment Explore strategies to maintain a strong company culture through virtual touchpoints, empathetic communication, and technology integration.[15:16] Addressing Mental Health and Well-being DeDe emphasizes the importance of normalizing mental health discussions and offering supportive programs like EAPs, mental health days, and on-site counselors.[21:19] Effective Strategies for Attracting and Retaining Talent Discover practical advice for competitive compensation, career growth opportunities, and creating a compelling employer brand. Sources and Links:MMA’s 2024 Employee Health & Benefits Trends reportAddressing mental health and well-being in today’s health care organizations Absence, disability, and leave trends in health careExplore MGMA’s Career CenterJoin MGMA Stat PollsSign Up for MGMA Insights Newsletter CareCredit Are your patients concerned about out-of-pocket costs? Is your practice looking for a way to help address those concerns and improve the patient experience? Then, you may want to consider offering the CareCredit credit card as a payment option. For over thirty-five years, CareCredit, a Synchrony solution, has been offering patients a way to pay for health and wellness expenses not covered by insurance. CareCredit can seamlessly integrate with your business and offer a valuable financing option for your patients so they can pay for services or products over time to help fit their budget. To learn more about how CareCredit works for you and your patients, visit  www.carecredit.com/mgmapodcast. NextGen Looking to transform your healthcare practice with AI? NextGen Healthcare is leading the way by leveraging artificial intelligence. It is helping practices improve efficiency, streamline workflows, and enhance patient outcomes. From predictive analytics to automating routine tasks, NextGen Healthcare's AI solutions are revolutionizing the delivery of care. Don't miss out on the future of healthcare innovation. Visit https://www.nextgen.com/ today to learn how NextGen Healthcare can help you drive efficiency and elevate patient care.