MGMA Insights: A Strategic Approach to Building High-Performing Teams

In this episode of the MGMA Insights Podcast, Dr. Michael Neal, a practicing optometrist and founder of Build My Team. Dr. Neal shares his transformative approach to healthcare hiring while addressing critical challenges like staff turnover, burnout and creating a high-performing practice culture. Drawing from lessons learned in his own practice and insights from top service industries, he offers practical strategies for medical practice leaders to enhance their hiring process. Key Takeaways:03:20 Hiring Paradigm Shift: Move beyond resume-based hiring to assessment-driven candidate selection10:42 Mindset Matters: Prioritize candidates with a genuine desire to serve and find fulfillment in healthcare13:29 Transferable Hiring Strategies: Approach works across different healthcare specialties and practice types17:09 Burnout Prevention: Strategically building the right team can dramatically reduce practice leader stress18:01 Emotional Impact: Reduce Sunday night anxiety and Monday morning dread through strategic hiring21:21 Team Performance: Replace low-performing team members to improve overall practice culture and retain top talent Resources: Visit the Build My Team website to learn more Connect with Dr. Michael Neal on LinkedIn Read Rocket Fuel: By Gino Wickman and Mark C. Winters - Available on Amazon Read Mindset: By Carol Dweck - Available on Amazon Additional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA Podcasts Email us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts.