Measuring & Benchmarking are the Backbone to Hospitality Success

In today’s episode of The Michelle Pascoe Hospitality Podcast, I'm diving deep into the strategies that help hospitality businesses thrive in an ever-evolving landscape. I’ll guide you through how data, measurement, and benchmarking can transform your venue into a VIP destination for every guest. 🔍 What You’ll Learn: ✅ Why starting with data is critical for long-term success ✅ The six essential tools for measuring guest experiences ✅ How to embrace diversity—age, culture, accessibility, and more—to exceed expectations ✅ The power of benchmarking in refining your service, compliance, and marketing strategies ✅ Why long-term data insights help businesses stay ahead of the competition 💡 Why Listen? This episode is packed with actionable advice for hospitality leaders who want to create unforgettable guest experiences, backed by real data and decades of industry expertise. 📈 Trusted by clients for over 25 years, our insights help venues consistently raise the bar and stay ahead of the curve.