Marketing That Connects and Converts

Talia Wolf is an internationally recognized conversion optimization expert, keynote speaker, and founder of GetUplift—one of the world’s leading CRO agencies. She pioneered the concept of emotional targeting, a transformative marketing approach that taps into what customers truly feel and need. In this episode, Talia breaks down her four-step emotional targeting framework and shares how brands can dramatically boost conversions by crafting messages that connect on a human level. If you're tired of copycat marketing and want to create powerful customer experiences that truly resonate, this episode is a must-listen. 00:00 Introduction 01:04 Introduction to Talia Wolf 01:43 Defining Emotional Targeting 02:24 Common Website Mistakes and Emotional Targeting Approach 04:29 Limitations of Traditional Marketing Personas 05:46 Research Methods for Emotional Targeting 06:32 Ethics of Emotional Targeting 07:47 The Emotional Hook in Decision Making 08:25 Case Study: Teamwork and Customer-Centric Messaging 10:44 Honesty and Addressing Customer Pain Points 12:18 Overview of the Four-Step Emotional Targeting Framework 12:22 Step 1 & 2: Research and Synthesizing Insights 13:19 Step 3: Emotional Targeting Audit 14:29 Step 4: Running Meaningful Tests 15:25 Using Customer Language and AI in Emotional Targeting 17:09 Challenges and Importance of A/B Testing 20:51 Becoming Emotional Detectives 22:15 Closing and Contact Information Rate, Review, & Follow If you liked this episode, please rate and review the show. Let us know what you loved most about the episode. Struggling with strategy? Unlock your free AI-powered prompts now and start building a winning strategy today! 👉 Get Your Free Prompts: https://dtm.world/freeprompts